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FAQ

We are constantly improving our customer support experience and services. Learn how to use the Solatron Pro platform like a pro and get answers to common questions! Can't find what you're looking for? Click the "Support" button at the top of the page.

General Questions

Solatron Pro is an advanced AI-powered cryptocurrency trading platform that uses machine learning algorithms to analyze markets and execute profitable trades automatically. We generate consistent daily returns for our investors through sophisticated trading strategies.
We prioritize security above all else. Your account is protected with bank-level security measures including SSL encryption, two-factor authentication, and cold storage for funds. Our platform is hosted on secure servers with DDoS protection, and all sensitive data is encrypted in our database. We never have access to withdraw your funds directly - only you control withdrawals.
Solatron Pro is free to join with no monthly fees or hidden charges. You only invest the amount you choose, and we take a small percentage from the profits generated. There are no upfront costs or minimum fees.

Account Management

If you are a registered user of Solatron Pro, click the "Login" button at the top of the website, enter your username and password, then click "Log in." You'll be redirected to your dashboard. If you haven't registered yet, create a new account first.
Each investor may only register one account. Creating multiple accounts is strictly prohibited and will result in all accounts being frozen and blocked. We monitor for duplicate accounts and will take action against violations of our terms.
Yes, per our Terms of Service, you must provide genuine personal data. However, we protect your privacy according to our Privacy Policy and never disclose client details to third parties.
Explore your dashboard, set up your profile, and add your withdrawal wallet addresses. You can enter your wallet details by clicking "Withdrawal Settings". These details are securely stored and can only be changed through our verification process for security.
Log into your account and click "Settings" to access your profile page where you can modify your personal data. Note that email and primary wallet addresses require verification to change. Contact support if you need assistance.
If you're unable to log in, consider these possibilities:
  • 1. Typographical error - Double-check your entries
  • 2. Account suspension - This may occur due to suspicious activity or policy violations
  • 3. Inactive email - Ensure you're using a valid, active email address
If none apply, use the password reset tool. If that fails, contact our support team.
  • 1. Go to the login page and click "Forgot password?" or visit this page.
  • 2. Enter your registered email address.
  • 3. You'll receive an email with reset instructions within minutes.
We recommend updating your password every 90 days for security.
To terminate your account, send an official request from your registered email to: support@solatronpro.com. We'll process your request within 24 hours.

Investments

Simply register an account and make your first deposit to start investing.
Click "Make Deposit" on your dashboard, select an investment plan, choose your payment method, enter the amount, and confirm. It takes just a few clicks.
You can deposit using these major cryptocurrencies:
Bitcoin Ethereum USDT Solana BNB
If you'd like to use a different payment method, please contact support.
Payment System Min. amount Max. amount Commission Processing Time
Bitcoin 0.0003 BTC 3 BTC 0 BTC 2 confirmations
Ethereum 0.005 ETH 50 ETH 0 ETH 3 confirmations
USDT 10 USDT 100,000 USDT 0 USDT Instant
Solana 0.5 SOL 500 SOL 0 SOL 3 confirmations
BNB 0.1 BNB 100 BNB 0 BNB 3 confirmations
You can purchase cryptocurrencies from these reputable exchanges:
  • Coinbase - Easy for beginners
  • Binance - Wide selection and good rates
  • Kraken - Excellent for larger amounts
Cryptocurrency transactions require blockchain confirmations:
  • Bitcoin: 2 confirmations
  • Ethereum: 3 confirmations
  • USDT: 3 confirmations
  • Solana: 3 confirmations
  • BNB: 3 confirmations
If your payment shows as completed but your deposit isn't visible, please contact support with:
Transaction ID (TXID)
Deposit amount and currency
Your username
Yes, you can have unlimited active deposits, each processed separately with its own timeline.
No, all investment transactions are final and cannot be cancelled once initiated.

Withdrawals & Profits

  • We process withdrawals automatically. Most are completed within a few hours, with a maximum processing time of 24 hours.
  • To receive payments, ensure you've entered your wallet addresses in your withdrawal settings.
Payment System Min. amount Max. amount Commission Processing Time
Bitcoin 0.0001 BTC 3 BTC 0 BTC Within 24 hours
Ethereum 0.0005 ETH 50 ETH 0 ETH Within 24 hours
USDT 1 USDT 100,000 USDT 0 USDT Within 24 hours
Solana 0.05 SOL 500 SOL 0 SOL Within 24 hours
Possible reasons include:
  • Incorrect or missing wallet information
  • Security verification requirements
  • Technical issues or maintenance
  • Suspected fraudulent activity requiring review
Contact our support team immediately at support@solatronpro.com or use the live chat on our website.

Affiliate Program

Solatron Pro offers a generous multi-level affiliate program. Earn commissions from referrals and build your own network for passive income. Our program includes multiple commission tiers for maximum earning potential.
  • Earn commissions on your direct referrals' deposits
  • Additional earnings from your referral network's activities
  • Unlimited earning potential as your network grows
  • Real-time tracking in your affiliate dashboard
  • Affiliate commissions are available for withdrawal anytime
  • No waiting periods - withdraw your earnings when you want
  • Ensure your withdrawal wallet is set up in your account settings

Other Questions

Contact our support team and we'll respond as soon as possible.
Our support team aims to respond within 12 hours, and usually responds much faster. If your ticket remains unanswered for over 24 hours, please follow up.

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